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Title:  Quality Technician Level 2 - 2nd Shift

Req ID:  722
Job Category:  Manufacturing / Truck Driver

Aurora, US, 80011

Job Family

Plant Hourly




MFG Hourly

Essential Duties and Responsibilities

Provide technical quality support for multi-shift, high volume production facility.  Support building a customer focused quality culture through data collection, process monitoring, root cause analysis, and corrective action implementation.   

Foster a safety culture and the implementation of safety policies and training in compliance with the company safety program and OSHA regulations to eliminate work related injuries. 

Quality Auditing: Quality Management System; Product Audits /Process Audits; facilitate Corrective Actions 

Manage and develop RCA/Implement Corrective Actions/escalate as applicable 

Maintain Plant Quality metrics and Dashboard and participate in Plant Quality Reviews 

Assure Manufacturing Quality; monitor and review Error Proofing Controls at every level, Assist RCA and implement Corrective Actions and gauge control (calibration, specify, acquire). 

Data collection/analysis/improvement projects (Green Belt level projects) 

Assist with the control/monitoring/changes to the Manufacturing Execution System to achieve effective Quality controls/monitoring and improvement 

Assist with training the plant associates in the QMS and TQM principles 

Report Supplier Quality issues

Advanced Quality Planning, Plant trials/reports/improvements 

Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customer. 

Participate and support SSB corporate quality initiatives 

Functional/Technical Competencies

Chart, Control Plan, MSA, Capability Analysis 

Process Control (SPC, Error Proofing, Monitoring, Process Improvement) 

Support Problem Solving (8D, Management by Facts) 

Auditing (execution, reporting, corrective action) 

Organized and Logical/Process Thinking 

Business Acumen/Strategic Thinking 

Strong communicator (written, verbal, presentation) 

Results oriented/Sense of Urgency 

Quality Management Systems 


Customer Focused 

Process oriented 

Adapt to change  

Foster and drive continuous improvement

Team player 


HS diploma or GED 

Three or more years relevant experience in manufacturing and one in a Quality role 

Proficient in MS Office (Word, Excel, Power Point) 

Must be able to read, write, and speak English 

Must be at least 18 years or older 

Certified or be working towards Six Sigma Green Belt 

Proficient in MS Office (Word, Excel, Power Point) 


Associates degree in Manufacturing, Quality, Statistics, Engineering, Business or other 

Lean training / certification 

Certified Six Sigma Green Belt 

Minitab software or equivalent 

Knowledge of spreadsheet or database software preferred.  

Previous experience training and/or leading others desired. 

Job Factors/Work Environments

85% Walking/standing in manufacturing plant and warehouse distribution environment 

15% sedentary 

Key Relationships

Plant Quality Engineer, Production Manager, Production Supervisors, Maintenance Techs, KPO (Lean), Production Scheduler, HR 


Results Focus
Project Management
Problem Solving/Analysis

Serta Simmons Bedding is an Equal Opportunity and Affirmative Action Employer with a Drug-Free Working Environment.  It is committed to not discriminating and treating all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Nearest Major Market: Denver