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Title:  Sleep Ambassador

Req ID:  272
Job Category:  Retail

Austin, TX, US, 78704

Job Family





Sales Ops

Essential Duties and Responsibilities

At Tuft & Needle (tn.com), our success is supported by our amazing culture, talented people, and ability to represent our brand & deliver an exceptional customer experience. We respect the individuals & celebrate the diversity of our teams. Together, we are radically reshaping how we think about mattresses, sleep & wellness; positively impacting peoples lives and the world- and we’re just getting started. Want to join us?

In this role, you’ll bring your extensive product and brand knowledge to pair with exceptional people skills and provide our customers with an experience they’ve never had before at a mattress store. We’ve created a culture that fosters and encourages the unconventional, the unexpected. We’ve made a promise to ourselves and to our customers to remain true to our values of honesty and transparency in all aspects of our business. We want our retail experience to follow suit, and you get to be a part of that delivery.

Providing information and support to customers is a core and crucial part of the job. In our store setting, this requires the ability to think quickly on your feet in order to anticipate each customer’s individual needs.  You should be an excellent communicator, very outgoing, self-sufficient, and extremely organized. This position is ideal for someone who enjoys people and wants to join a fast-growing company and consumer brand. We are looking for smart, passionate individuals who love to help people.  

Functional/Technical Competencies

    • Embody the Tuft & Needle brand by delivering an exceptional experience for all.
    • Be a trusted sleep & wellness advisor as you build relationships and provide solutions.
    • Think out of the box to solve problems for clients when things don't go as planned.
    • Be the eyes and ears of our guests, reporting issues back to your leaders so that we can improve.
    • Process client transactions, guide clients through the in-shop experience, and solve issues.
    • Perform opening & closing duties and other tasks as directed.

Maintain shop appearance, organization, and product inventory.


Job Factors/Work Environments

Key Relationships



Serta Simmons Bedding is an Equal Opportunity and Affirmative Action Employer with a Drug-Free Working Environment.  It is committed to not discriminating and treating all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Nearest Major Market: Austin