Title:  Manager, Operations (CAN)

Req ID:  4094
Job Category:  Manufacturing / Truck Driver

Calgary, AB, CA, T2C 5N5









Job Family






Essential Duties and Responsibilities

Champion Lean/CI methodologies and processes to deliver improved productivity, efficiency, quality, cost, customer service, and safety

Ensure sufficient capacity to meet customer demands

Manage talent (e.g., development, succession planning, performance management)

Plan and implement safety policies and training in compliance with company safety program and OHS regulations to eliminate work-related injuries

Review and analyze production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or production problems

Confer with managers to establish production and quality control standards, develop budget and cost controls, and obtain necessary data on customer orders and delivery needs

Plan and direct production and establish priorities, balancing effective customer service and cost factors, and optimizing utilization of people and equipment

Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality and safety

Revise product schedules and priorities as a result of equipment failure or operating problems, and consult with Engineering on equipment modification and other continuous improvement efforts, and consult with Sales on customer priorities

Assume leadership role with associate relations, including morale, ongoing communications, and change management

Use division targets to set stretch goals and ensure budgets are met

Leads Plant Operations including supply management, production scheduling, manufacturing process, shipping maintenance, people management and implementation of change initiatives, taking a balanced approach to Key Performance Indicators (KPIs) such as safety, people, quality, service, and cost

Utilize best-in-class strategies, practices, and programs to create an Operation and Supply Chain Delivery Model aligned to the needs and direction of the company

Ensure optimal levels of materials, workforce planning, and operational capacity to meet customer demands

In partnership with subordinate Leadership Team, review and analyze production, quality, maintenance, and Supply Chain reports/data to determine root cause(s) of non-conformance to KPIs

Functional/Technical Competencies

In partnership with Manager of Human Resources, roll-out and adoption of Corporate Employee Performance, Development and Succession Planning Programs; Safety Policy and Training in compliance to Company Safety and OHS Regulation Programs

In partnership with internal Engineering and external Corporate Engineering Team, identify equipment modifications and CI opportunities. Present well thought out CAPEX requests/business cases in alignment to company KPIs

In partnership with Site Controller and Corporate Logistics Team, balance prudent budgeting and cost control with internal Logistics and external 3PLs partners in the delivery of Customer Service excellence

Assume leadership role with associate relations, including morale, ongoing communications, and change management

Review and conduct system of layered audits for all functions on site

Lead industrial relations and negotiations for site

Participate in site specific and special projects as needed


Bachelor’s degree (Business or Engineering preferred) or equivalent work experience

5-10 years related experience in an automated Lean Manufacturing environment

Bilingual an asset

Strong written and oral communication skills

Proficient in MS Office and familiar with ERP and SMMS systems

Able to lead change initiatives and transform environment

Goal oriented with strong analytical and organizational skills

Able to work in high volume/short lead time environment; Lean Manufacturing experience

Complete commitment to Safety and regulatory compliance

Experience with Union Labour Relations and Management

Knowledgeable of Provincial legislation i.e. Human Rights, Labour Relations, Employment Standards, Occupational H&S

Job Factors/Work Environments

Up to 15% travel. Hands on direct leadership in the manufacturing environment

Frequent walking of the Plant floor required.

Key Relationships

VP Operations, Plant Operations team, HR Business Partner, Controller,VP of Sales § Engineering,STAR Team, Supply Chain Team, Logistics § Dealers and customers



Employees are required to comply with COVID policies established by a vendor or customer.

We are an Equal Opportunity Employer. It is our policy that discrimination against any individual on the basis of race, color, sex, religion, ancestry or national origin, age, citizenship status, marital status, sexual orientation, physical or mental disability (with or without reasonable accommodations), status as a disabled veteran or veteran of the Vietnam era, or political affiliation is strictly prohibited.

SSH Bedding Canada Co. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.