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Title:  Site Merchandising Manager - REMOTE

Req ID:  1313
Job Category:  Marketing

Phoenix, AZ, US, 85007



Dare to Dream


At Serta Simmons Bedding, we dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands - Serta®, Beautyrest®, Simmons® and Tuft & Needle®.


When you join our company, you become part of winning team that is excited and committed to helping our customers get a good night’s sleep.


Fueled by care for our people and their safety, we provide inspiring career opportunities, competitive benefits, and employee perks, and most importantly, the chance to make a positive impact in the lives of our customers.

What You'll Do:


The Site Operations Manager will be responsible for managing site optimization, merchandising and maintenance of,,, and their Canadian counterparts. As an integral part of the Direct-to-Consumer team, this role will partner closely with the UX/UI team, Creative, Marketing and Engineering to develop a best-in-class site experience, maintaining high standards of quality, user experience, performance and compliance. Successful candidates will have outstanding organizational skills, meticulous attention to detail, and ability to multitask, managing multiple large-scale projects and daily site maintenance while delivering executional excellence, on time and within scope.


  • Manage 2-person Site Operations team, day-to-day and long-term maintenance of the website including product launches, promotions, site merchandising and content management
  • Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering solutions
  • Troubleshoot website errors and take the lead on quality assurance projects
  • Collaborate cross functionally to develop documentation for digital experience SOPs and best practices cross-functionally
  • Define and build site operations processes, reporting and KPIs; Analyze and recommend strategies to increase revenue and conversion, optimize site usability and advance the online business
  • Maintain technical proficiency in content management tools, policies, and procedures
  • Work closely with Marketing, Creative and UX teams to execute projects and keep the operations of the site running smoothly
  • Hold stakeholders accountable to deadlines and provide feedback, ensuring deliverables align with project goals

What You'll Bring:


  • 5-7 years online merchandising experience or experience executing website initiatives and attainment of a Bachelor’s degree in a related field
  • Experience with Shopify required; Microsoft 365 and Workfront strongly preferred
  • Knowledge of ecommerce business model (i.e. Product Maintenance, Customer Service, User Experience, etc.)
  • Ideally, experience in process development and implementation for site operations in an enterprise environment
  • Excellent project and time management skills. Highly adaptable and capable of balancing multiple deliverables at once
  • Strong problem-solving skills, exhibiting creative problem resolution
  • Excellent written and verbal communication skills
  • Strong collaborator with history of developing partnerships with critical stakeholders, peers and cross-functional teams
  • Attention to detail, and ability to manage across multiple projects and deadlines simultaneously
  • Proactive thinking, initiative and composure in a fast-paced environment
  • Ability to lead, teach and mentor Site Operations Specialist, helping them achieve his/her full potential

Come Dream With Us!


When you join Serta Simmons Bedding, you become part of our 220-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come.


Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys.  We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.


Serta Simmons Bedding is an Equal Opportunity and Affirmative Action Employer with a Drug-Free Working Environment.  It is committed to not discriminating and treating all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Nearest Major Market: Phoenix