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Title:  Quality Technician II - 1st Shift

Req ID:  2047
Job Category:  Manufacturing / Truck Driver

Riviera Beach, FL, US, 33404

Job Family

Plant Hourly




MFG Hourly

Essential Duties and Responsibilities

  • Provide technical quality support for multi-shift, high volume production facility.  Support building a customer focused quality culture through data collection, process monitoring, root cause analysis, and corrective action implementation.   
  • Foster a safety culture and the implementation of safety policies and training in compliance with the company safety program and OSHA regulations to eliminate work related injuries. 
  • Quality Auditing: Quality Management System; Product Audits /Process Audits; facilitate Corrective Actions 
  • Manage and develop RCA/Implement Corrective Actions/escalate as applicable. 
  • Maintain Plant Quality metrics and Dashboard and participate in Plant Quality Reviews 
  • Assure Manufacturing Quality; monitor and review Error Proofing Controls at every level, Assist RCA and implement Corrective Actions and gauge control (calibration, specify, acquire). 
  • Data collection/analysis/improvement projects (Green Belt level projects) 
  • Assist with the control/monitoring/changes to the Manufacturing Execution System to achieve effective Quality controls/monitoring and improvement 
  • Assist with training the plant associates in the QMS and TQM principles 
  • Report Supplier Quality issues
  • Advanced Quality Planning, Plant trials/reports/improvements 
  • Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customer. 
  • Participate and support SSB corporate quality initiatives 

Functional/Technical Competencies

  • Chart, Control Plan, MSA, Capability Analysis 
  • Process Control (SPC, Error Proofing, Monitoring, Process Improvement) 
  • Support Problem Solving (8D, Management by Facts) 
  • Auditing (execution, reporting, corrective action) 
  • Organized and Logical/Process Thinking 
  • Business Acumen/Strategic Thinking 
  • Strong communicator (written, verbal, presentation) 
  • Results oriented/Sense of Urgency 
  • Quality Management Systems 
  • Competencies  
  • Customer Focused 
  • Process oriented 
  • Adapt to change  
  • Foster and drive continuous improvement
  • Team player 


  • Associates degree in Manufacturing, Quality, Statistics, Engineering, Business or other 
  • Three or more years relevant experience in manufacturing and one in a Quality role 
  • Proficient in MS Office (Word, Excel, Power Point) 
  • Must be able to read, write, and speak English 
  • Must be at least 18 years or older 
  • Certified or be working towards Six Sigma Green Belt 



  • Lean training / certification 
  • Certified Six Sigma Green Belt 
  • Minitab software or equivalent 
  • Knowledge of spreadsheet or database software preferred.  
  • Previous experience training and/or leading others desired. 
  • Certified Quality Auditor

Job Factors/Work Environments

85% Walking/standing in manufacturing plant and warehouse distribution environment 

15% sedentary 

Key Relationships

Plant Quality Engineer, Production Manager, Production Supervisors, Maintenance Techs, KPO (Lean), Production Scheduler, HR 


  • Results Focus
  • Project Management
  • Teamwork
  • Quality
  • Problem Solving/Analysis


Serta Simmons Bedding is an Equal Opportunity and Affirmative Action Employer with a Drug-Free Working Environment.  It is committed to not discriminating and treating all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami