Title:  Sleep Ambassador

Req ID:  1002
Job Category:  Retail

Scottsdale, AZ, US, 85257

Dare To Dream!


At Serta Simmons Bedding, we dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands - Serta®, Beautyrest®, Simmons® and Tuft & Needle®. 


When you join Tuft & Needle®, you become part of a winning team that is excited and committed to helping our customers get a good night’s sleep. 


We truly put people first by providing inspiring career opportunities, competitive benefits, and employee perks, and most importantly, the chance to make a positive impact in the lives of our customers. 

What You'll Do:


At Tuft & Needle (tn.com), our success is supported by our amazing culture, talented people, and ability to represent our brand & deliver an exceptional customer experience. We respect the individuals & celebrate the diversity of our teams. Together, we are radically reshaping how we think about mattresses, sleep & wellness; positively impacting people’s lives and the world- and we’re just getting started. Want to join us?  Read on! 


In this role, you’ll bring your extensive product and brand knowledge to pair with exceptional people skills and provide our customers with an experience they’ve never had before at a mattress store. We’ve created a culture that fosters and encourages the unconventional, the unexpected. We’ve made a promise to ourselves and to our customers to remain true to our values of honesty and transparency in all aspects of our business. We want our retail experience to follow suit, and you get to be a part of that delivery. 


Providing information and support to customers is a core and crucial part of the job. In our store setting, this requires the ability to think quickly on your feet to anticipate each customer’s individual needs.  You should be an excellent communicator, very outgoing, self-sufficient, and extremely organized. This position is ideal for someone who enjoys people and wants to join a fast-growing company and consumer brand. We are looking for smart, passionate individuals who love to help people.   

How You'll Do It:


As the Sleep Ambassador, you will embody the Tuft & Needle brand by delivering an exceptional experience for all. 


     You'll also: 

  • Be a trusted sleep & wellness advisor as you build relationships and provide solutions. 

  • Think out of the box to solve problems for clients when things don't go as planned. 

  • Be the eyes and ears of our guests, reporting issues back to your leaders so that we can improve. 

  • Process client transactions, guide clients through the in-shop experience, and solve issues. 

  • Perform opening & closing duties and other tasks as directed. 

  • Maintain shop appearance, organization, and product inventory. 

What You'll Bring!


A passion about helping people – We are creating a whole new mattress shopping experience

  • An eagerness to learn & Quick to solve problems, and a "no-task-too-small" attitude
  • Empathy, honesty, flexibility, positivity, and reliability.
  • Previous retail experience is preferred
  • Weekend availability (both Saturday and Sunday) required for this position.

Come Dream With Us!


When you join Serta Simmons Bedding family of brands, you become part of our 220-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come.


Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys.  We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.


Serta Simmons Bedding is an Equal Opportunity and Affirmative Action Employer with a Drug-Free Working Environment.  It is committed to not discriminating and treating all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Nearest Major Market: Phoenix